Billing & Payments
Billing & Payment FAQs
At the end of your visit, you will be brought to our medical receptionist team at check out. If you have a co-pay, you will be charged at the time of your visit. If additional payment is required after your visit, you will receive a bill in the mail.
No, we do not have a new patient fee.
We do offer self-pay options. We also accept Care Credit which allows for more flexibility for patients to pay with convenient monthly payments. Please note that payment is required at check-out.
Consultation fees vary depending on the provider and location. All consult fees can be applied to the cost of a treatment if cosmetic services are scheduled following the consultation. We encourage you to call the location of your choice for more information.
We accept all major credit cards, debit cards, HSA/FSA cards, CareCredit, and personal checks.
We understand that medical expenses can be unexpected. While full payment is due at checkout, CareCredit is available for eligible patients who need a flexible payment plan.
If your insurance or billing information has changed, please contact our office as soon as possible to ensure accurate processing of your claims. You can also update this information by logging in to your patient portal (Optima Dermatology: Login).
Yes, you will receive an itemized statement by mail. You can also view and download an itemized statement by logging in to your patient portal (Optima Dermatology: Login).
If you believe there is an error on your statement, please reach out to our billing team at (855) 277-9689. We’ll be happy to review the charges with you.
If your insurance denies a claim, you will receive a statement outlining the balance due. We encourage you to contact your insurance provider for clarification. If you need further assistance, our billing team can help answer questions.