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Telehealth Instructions

Accessing the Patient Portal

  • To login to the patient portal please visit optima.ema.md
  • If you need to create a login for the patient portal, please use the emailed link or QR code provided by the practice team. Create a unique password within 72 hours of receiving the link.


Telehealth on the APPatient App

  • Your telehealth visit will take place through the APPatient app. Download the APPatient app from the app store and log in using your patient portal login information.
  • 5- 10 minutes before the appointment time, open the APPatient app and navigate to Appointments and then Video Visit.


Helpful Tips for Your Telehealth Visit

  • Be sure to be in a quiet, well-lit room during the appointment for best communication with the provider.
  • When the provider activates the call, a message stating “Your video visit is ready” will appear in the Video Visit tab. Select “Join Video Visit” to enter the appointment call.
  • When your visit has concluded, select the red “Hang Up” button.
  • You may exit the APPatient app at this time.
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